Careers


Careers at Tomboy Toes

Tomboy Toes Has Positions Available for: No Current Open Positions

We Do Accept Resumes for Customer Service Representatives

Nothing is more important to us than making sure our customers get what they need. Here's what we look for from a Customer Service Representative:

  • Located in the Greater Toronto Area 
  • Willing to work remotely (must provide own computer)
  • 6+ months of experience with customer service
  • An empathic and caring approach to customer service
  • 10 hours of availability a week to answer emails

We'd also love:

  • Experience with Shopify and Zendesk
  • Experience with masculine of center fashion
  • Familiarity with the intersectional issues facing LGBTQ+ retail shoppers

Here's what the job would look like:

  • $20.00 / hour CAD at a maximum of 10 hrs/week (20 hrs/week during November and December)
  • 1 week of paid vacation accumulated per each 6 months of employment
  • No additional health benefits available at this time
  • Work from anywhere with an internet connection
  • Potential bonuses for exceptional performance
  • Guaranteed holiday bonus at year end

These would be your responsibilities:

  • Use Zendesk to answer customer inquiries quickly and helpfully
  • Use Shopify to process returns and exchanges
  • Use Google Sheets to document returns and exchanges
  • Use email to communicate with the fulfillment warehouse about shipping issues
  • Notify management of bigger issues that are part of a pattern
  • Interact with customers that reach out via social media (Facebook, Twitter, Instagram)
  • Work a minimum of 1 hour per weekday (Mon - Fri) to ensure customer inquiries are answered promptly 
  • Work with our existing Customer Service Representatives to ensure good communication and workflow

Interested in the position? Please email your resume and cover letter to lauren@tomboytoes.com.