My first observations have more to do with the company than the product. I wanted to support a queer-owned Canadian company, but I paid in USD, and the boots apparently came from China. I had to pay nearly $30 in customs fees to obtain my package, which concerns me for any future exchanges - hoping I don't have to pay $30 every time (in addition to the $18 shipping fee).
The Boots: the boots are far too large. I have never in my adult life been smaller than a 37 - in fact, I often have to size up for leather shoes/boots like this. However, my feet float around in these boots, and even a thick pair of socks won't save me. I am exchanging for a 35 with hopes of a better fit.
The Shoelaces: the pumpkin spice colour looks really great on the website, like a muted brownish orange (perfect fall colour, and super stylish), but the actual colour is just bright cartoonish orange. This was disappointing, and so I will be returning the laces.
I will update my review once I know how my exchange and returns are handled, and have an update on boots that actually fit.
We really appreciate your being a customer and hope the replacements are the perfect size for you.
The shoes ship from our fulfillment partner in Ohio; although Tomboy Toes is a Canadian owned and operated company, our primary customer base is in the United States, which is why prices on the website are listed in USD and why we use a US-based storage and fulfillment partner. We apologize for any confusion!
Please don't hesitate to let us know if there's anything else we can do to streamline the exchange process for you. At the end of the day, our priority is making sure you end up with a pair of shoes you love that fit perfectly, and feel valued as a customer.
All the best,
The Tomboy Toes Team
I have purchased 3 pairs of the dappers and I couldn't have been more pleased!!! I did get a pair of the cognac color that was crazy mixed match.... I communicated with the company and they were sooooooooooo helpful and concern about me being pleased that the shoes were returned 3 times, but the company wanted me to be pleased 😊 I love their customer service..... I'm in the process of purchasing a pair of tbe brown tie ups and tbe ankle boot, haven't decided which color 🤗🤗🤗🤗🤗Happy Lynnette
My new favorite shoes! I absolutely love these boots. Perfect for days in the office.
I am OVERJOYED by the look, style, and comfort of my new boots from tomboy toes! They are incredibly comfortable and stylish, and a perfect fit. I initially ordered the wrong size and Tomboy Toes worked with me providing phenomenal support to exchange the initial pair for a size that was right for me. Would recommend!
Very nice shoes. Feels like really good quality, just the perfect fit