This is a repeat order, actually. And much delighted for delivering in less than 30 days.
I bought a pair and didn't fit. Was very dissapointed to find out that i had to pay to ship it back. It also took a while to get the replacement, when i emailed them for a status they answered that they had it but they were waiting to check there condition. It still took 2 more weeks to receive them after that. I was going to order 3 pairs but seeing the cost of shipping to $10 for each pair i changed my mind. Hope you guys look into these issues.
We're very sorry to hear about the delays experienced in processing your exchange. Unfortunately with the COVID-19 pandemic, shipping costs have skyrocketed. As a small business, we don't have the ability to get special bulk shipping rates or the profit margins to waive shipping fees and absorb the cost into the company, with how much mail carriers have increased the amount they charge us to deliver our product. We're incredibly sorry for this inconvenience, and we assure you that it's as frustrating for us as it is for you.
That said, this isn't the experience we want you to have with Tomboy Toes, and we'll have a customer service representative reach out to you to see what we can do to make this right.
The shoes didn’t fit .. even though I used your size chart. I requested assistance with an exchange; however the customer service was very poor. Also, I had to pay for the shipment to return (ridiculous). I’m actually still waiting to receive the new pair UNBELIEVABLE!
I will NEVER shop here again!
Lovely elegant shoes, great color, fit my foot beautifully. Great value overall! For dress shoes these are so affordable. I absolutely would (and probably will...) buy from Tomboy Toes again.
One small caveat: if you're deciding between styles, the material isn't as nice as my TT Roguish Brogues, for some reason -- the vegan leather felt a little more fake.
And, the shoes came with a nick in the toe. To be fair to Tomboy Toes I could've returned them! But I needed them for a speedily oncoming wedding so I just kept that pair. I'd say if you're ordering for an event, consider ordering early, so you can exchange if there's damage.
These are so high quality and they were delivered so quickly. They are also so dang comfy!